In the event of wrong product(s), wrong/multiple payments by the Customer, customer may raise the complaint/query by writing an email to firstname.lastname@example.org.
The Customer shall provide all the details including supporting documents, additional information and photograph in support to their complaint/query as and when requested by Sahyadri Bio Labs Pvt. Ltd.(SBL), failing which no complaint/query shall be entertained by SBL.
In the event of damage to the product(s)/item(s), the Customer is eligible for refund of the invoice amount subject to satisfaction of SBL after scrutinising the photographs, supporting documents and details provided by the Customer.
If Customer has made payment though payment gateway, aforementioned refund shall be initiated within seven (07) – ten (10) working days from the date when the complaint has been resolved. However, fifteen (15) working days will be required in case payment made other than through payment gateways.
In case, of multiple amounts is remitted from Customer’s end due to technical/internet problem then SBL may initiate retransfer of such amount to Customer’s after securitizing the payment history and such other details of the Customer.
Refund amount as mentioned herein above shall be only in Indian Rupees.
Cancellation / Return Policy
Once delivered, SBL follows No Return Policy, however the customer can send email email@example.com case he/she wishes to cancel the order within 24hrs of ordering. The invoice amount shall be refunded to the customer as per the refund policy mentioned above.